Refund Policy

Thank you for choosing Quebec IPTV. We value your satisfaction and wish to ensure a transparent and fair process for refunds. Please carefully review the following refund policy applicable to all our services.

Time Frame for Refund Requests

Refund requests must be submitted within 24 hours of your subscription activation. Requests made after this time frame will not be eligible for a refund.

Conditions for Refund Eligibility

Non-Activation: If you face issues with service activation and we are unable to resolve the problem, you will be eligible for a full refund.

Service Disruption: In the unlikely event of significant service disruption caused by us, which cannot be resolved, a pro-rated refund may be offered.

Non-Eligible Circumstances

Customer Error: Refunds will not be issued if service issues stem from customer-side errors, including but not limited to incorrect device setup or incompatible devices.

Internet Issue: Issues relating to your own internet connectivity or speed will not qualify for a refund.

Content Changes: We cannot offer refunds due to changes in available channels or specific content.

Process for Requesting a Refund

To initiate a refund request, please contact us at ticket@quebec-iptvhd.ca with your account details and a clear explanation of the issue.

Our support team will review your request and may ask for additional information to verify the claim.

Refund Processing

Approved refunds will be processed to the original payment method within 5-7 business days.

We will notify you once the refund has been issued, but please note that the time it takes for the refund to reflect in your account may vary based on your bank or payment provider.ncluding but not limited to incorrect device setup or incompatible devices.

Changes to Our Refund Policy

Quebec IPTV reserves the right to alter this refund policy at any time. Any changes will be communicated through our official platforms.

By purchasing a subscription with Quebec IPTV, you agree to this refund policy. We aim to provide the highest quality IPTV experience and thank you for your patronage.

Last Updated: March 7, 2024

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